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Andrews Amp Lab - Contact and Shipping Information

Address
4511 Chamblee Dunwoody Rd.
Suite E3
Atlanta, GA  30338

We will be closing at 2:00 on Friday April 25 and re-opening at 3:00 on Monday April 28.

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Send us e-mail  or call us at  770-671-0485.  Please allow me to apologize in advance for keeping my telephone calls as short as possible so I can maximize my time on the bench.  I'm sorry but I do not have time available to provide technical help for repairing your own amp.  FYI, we have caller id and because of a high number of telemarketing calls we generally do not answer calls will blocked caller information, especially those with out of state numbers.  If you are a legitimate caller and fall into this catagory, please leave a message and we will return your call as soon as possible.

Most e-mails are answered within one business day.    

CLICK HERE for map and directions.

Business Hours;
Monday, Tuesday, Wednesday and Friday 10:00 till 6:00 and Thursdays 10:00 till 7:00
No appointment necessary during normal business hours.
I typically close for about 20 minutes sometime between 12:00 and 1:30 to pickup lunch.  If you come during that time, you will find a sticker on the door that says when I will return.

 

SHIPPING INFO

If shipping, please package very carefully (over-pack if possible) and insure for full replacement value.  If possible, please remove all tubes and carefully package separately.  The tubes should be placed in a small sturdy box with good packing.  The box of tubes can often be placed inside the large box with the amp.  There should be at least 4 inches of proper padding around your amp.  This means solid foam, foam "peanuts" or "bubble wrap" (not the kind with tiny bubbles).  We suggest installing blocks of stiff Styrofoam or wood blocks between the transformers to reduce the chance of the weight of the transformers bending the chassis if the package is dropped during shipment.  Please also include your contact information and a detailed description of the problems you are having with the amp and/or the work you would like to have done.

 

To save shipping costs, you might want to consider removing the amp chassis from your combo amp and sending us the amp chassis (and tubes) only.
 

To save time, please include the $65 minimum labor fee with your amp.  This can be in the form of a check or money order or you make a secure online credit card payment via PayPal.  Or if you prefer, you can call us with your credit card number.  We will need to collect this deposit before we can start work on your amp and it will be applied to your final repair bill.  Unless you instruct us to go ahead and repair your amp up to a certain dollar amount, we will call or e-mail you with an estimate before work is completed. 

 

If you haven't used PayPal before, please note that there is are no additional charge to you for using the service.  If you are paying for amp repairs or making a repair deposit and you are registered in PayPal to a Georgia address, be sure to select "services" in the PayPal system to avoid being charged sales tax.  If you select "merchandise", you will be charged an additional 7% sales tax.

 


 

Fraud Prevention - We do not keep any credit card numbers on file or in any computer or database.  We will never you ask for for your credit card number in an e-mail.  We accept credit card numbers only in-person or via telephone.  If you receive any e-mail request from anyone claiming to be us, it is probably an attempt to steal your credit card number.  Don't give it out!  Speaking of PayPal, never log into PayPal via a link from any e-mail.  PayPal is extremely safe as long as you follow this advice.  Any PayPal transactions should be conducted only when you log directly into PayPal with your browser.